Managed IT Services Help Police Federal Credit Union Improve Productivity and Network Security
How Aureon identified the root cause of persistent network outages and delivered a reliable, secure IT foundation — giving the credit union the stability to serve its members without interruption.
Partnership Overview
Persistent Outages Paralyzed Member Service
The Police Federal Credit Union of Omaha serves police protection industry employees, their families, and affiliated agencies across Nebraska and Iowa. Their mission demands always-on technology — but recurring network and internet outages were preventing staff from accessing critical systems and serving members.
With credit and debit card processing, account management, and nearly all mission-critical software running on the web, connectivity failures weren't just inconvenient — they were operationally paralyzing. Their existing IT provider had made multiple attempts to fix the issues but was unable to identify or resolve the root cause.
Recurring Network Outages
The credit union was losing connection to their network and internet for extended periods, halting daily operations and blocking staff from serving members.
Web-Dependent Systems Down
Credit and debit card processing, along with virtually all mission-critical software, ran entirely on web-based platforms — making any outage immediately felt by members.
Provider Unable to Resolve Root Cause
The existing IT provider attempted multiple fixes without success. Without identifying the underlying source of failures, the problems kept coming back.
Cybersecurity Exposure
Unmanaged inbound and outbound network traffic left the credit union vulnerable to threats, putting sensitive member financial data at risk without active protection in place.
Root Cause Found — A New Network Foundation Built
Aureon took a thorough, diagnostic approach — listening carefully to the credit union's challenges and analyzing their full network environment and hardware from the ground up. Rather than applying another temporary patch, Aureon identified the underlying source of the persistent failures that had gone unresolved.
Aureon then recommended and implemented a new network solution providing significantly increased capacity, greater reliability, and enhanced security services. Ongoing managed services were layered on top — including traffic filtering, VPN, year-round patching, and continuous monitoring — giving the credit union a complete, managed IT foundation.
Root Cause Diagnosis
Aureon analyzed the credit union's full network and hardware environment, identifying the true underlying source of the persistent connectivity failures — not just the symptoms.
New Network Solution
A new network infrastructure was recommended and implemented, delivering increased capacity, greater reliability, and a permanent resolution to the recurring outages.
Security & VPN Services
Aureon manages traffic filtering and anti-virus protection, blocks malicious inbound and outbound traffic, and provides secure VPN access for remote staff and offices.
Year-Round Patch Management
Consistent patches and updates are applied throughout the year, closing security vulnerabilities before they can be exploited and keeping systems current and compliant.
Zero Downtime — Staff Focused Back on Members
Since switching to Aureon, the Police Federal Credit Union of Omaha has not experienced a single instance of downtime or network slowness. Staff can access all web-based applications — including credit and debit card systems — without interruption. CEO Mary Johnson described the transition as "great," noting Aureon is "easy to work with" and has allowed the credit union to focus on "serving our members and enhancing our institution, instead of managing our network and technology."
Zero Downtime Since Switching
No network outages or slowness since Aureon took over — staff have reliable, uninterrupted access to all web-based systems and member-facing applications.
Staff Refocused on Members
With IT management handled by Aureon, credit union employees no longer spend time troubleshooting network issues — their energy goes directly to member service.
Reduced Cyberattack Risk
Active traffic filtering, continuous monitoring, and regular patching protect the credit union's network and member financial data from emerging and evolving cyber threats.
Responsive Expert Support
Aureon provides immediate access to technology experts who answer questions promptly — giving credit union leadership confidence that help is always available when needed.
Key Results
No outages or slowness since switching to Aureon — reliable, uninterrupted access to all web-based systems and member-facing applications.
Encrypted VPN access enables staff to work securely from any location without compromising network integrity or sensitive member data.
Consistent patches and security updates applied throughout the year keep systems current and close vulnerabilities before they can be exploited.
With Aureon managing IT, credit union employees direct their energy to member service rather than troubleshooting network problems.
Inbound and outbound traffic is continuously filtered and monitored, protecting sensitive financial data from cyber threats around the clock.
Aureon diagnosed and permanently resolved the underlying network failures that the previous provider had been unable to fix through repeated attempts.
Aureon allows us to focus on serving our members and enhancing our institution, instead of managing our network and technology.
From Persistent Outages to Zero Downtime
The Police Federal Credit Union of Omaha exists to serve a close-knit community — police protection industry employees, their families, and affiliated agencies across Nebraska and Iowa. That mission demands reliable, always-on technology. When the credit union's network began failing consistently, the impact was immediate: staff couldn't access web-based systems, credit and debit card transactions were disrupted, and member service suffered.
Their previous IT provider attempted multiple fixes but was unable to identify or resolve the root cause. The credit union needed a partner who would take the time to truly understand their environment, not just react to symptoms.
Aureon stepped in, listened carefully, and analyzed the credit union's network and hardware from the ground up. The source of the persistent failures was identified, and Aureon recommended a new network solution that delivered additional capacity, greater reliability, and significantly enhanced security. The issues were resolved — and have stayed resolved.
Beyond the network fix, Aureon now manages the credit union's ongoing IT infrastructure: filtering malicious traffic, applying year-round patches and updates, providing secure VPN access for remote staff, and standing ready to answer questions in a timely manner. The result, in CEO Mary Johnson's words: the credit union can now focus on "serving our members and enhancing our institution, instead of managing our network and technology."
Frequently Asked Questions
The credit union was consistently losing connection to their network and internet for long periods at a time. Because many of their critical software applications — including the credit and debit card system — are entirely web-based, these outages effectively halted operations and prevented staff from serving members. Their existing IT provider had attempted fixes but was unable to identify or resolve the root cause, leaving the credit union in need of a more capable partner.
Aureon started by listening — taking the time to fully understand the credit union's needs and the specific nature of their connectivity failures. After analyzing their network and associated hardware, Aureon identified the underlying source of the ongoing issues. Aureon then recommended and implemented a new network solution that provided additional capacity, more reliability, and enhanced security services, permanently resolving the outages.
Aureon manages several layers of security for the credit union. This includes filtering suspicious and malicious inbound and outbound public-facing network traffic, applying year-round patches and updates to close vulnerabilities, and providing a Virtual Private Network (VPN) for remote offices and employees. Together, these services reduce the credit union's exposure to cyberattacks and protect sensitive member financial data.
The results have been immediate and lasting. The credit union has not experienced any downtime or network slowness since switching to Aureon. Staff can reliably access all web-based applications, including the credit and debit card system, without interruption. CEO Mary Johnson noted that Aureon allows them to focus on "serving our members and enhancing our institution, instead of managing our network and technology" — a fundamental shift in how the leadership team spends its time.
In addition to the network infrastructure fix, Aureon provides ongoing managed services — managing key infrastructure, monitoring for threats, applying patches, and making their team of technology experts immediately available to answer questions. CEO Mary Johnson described the ongoing relationship as easy to work with and praised Aureon's ability to respond in a timely manner, giving leadership the confidence to focus on growing the institution rather than managing IT.
Is Unreliable IT Holding Your Organization Back?
From root cause network analysis to ongoing managed IT and cybersecurity services, Aureon helps financial institutions stay stable, secure, and focused on the people they serve.
