Partnership Overview
Internet Outages Were Costing Fort Frenzy Real Revenue on Their Busiest Days
Fort Frenzy is an entertainment venue that sees its highest traffic, and highest revenue potential, on peak weekends. Those were exactly the moments their previous internet provider let them down. Frequent outages took down credit card processing systems, forcing staff to turn away transactions and leaving guests with a degraded experience at the worst possible time.
Making it worse: when outages happened, their previous provider's customer support was unresponsive. There was no proactive monitoring, no NOC standing by, and no urgency to restore service. Fort Frenzy was left managing the fallout alone while revenue walked out the door.
Revenue Lost at Peak Moments
Credit card processing failures during busy weekend periods meant real transactions could not be completed, directly costing Fort Frenzy revenue during their highest-traffic hours.
Unresponsive Provider Support
When outages occurred, the previous provider offered no proactive monitoring and slow, unhelpful support, leaving Fort Frenzy to manage disruptions with no backup and no timeline for resolution.
Private Fiber, Proactive Monitoring, and a Team That Answers When You Call
Aureon deployed dedicated fiber Business Internet at Fort Frenzy, private, unshared infrastructure that delivers up to 1 Gbps symmetrical speeds with no performance degradation during peak hours. Unlike shared commercial internet, Fort Frenzy's bandwidth is theirs alone, meaning the venue's connectivity doesn't compete with neighboring businesses or residential traffic on the same line.
Built-in DDoS protection secures the network automatically, and a contractual 99.99% uptime guarantee backs the service. Aureon's Midwest-based Network Operations Center monitors Fort Frenzy's connection 24/7/365, identifying issues proactively, before they become outages, and responding immediately when intervention is needed.
Private, Unshared Fiber
Fort Frenzy's dedicated fiber is not shared with other businesses or residents, delivering consistent 1 Gbps symmetrical speeds regardless of time of day or how busy the venue is.
Built-In DDoS Protection
DDoS mitigation is included with Aureon's fiber service, automatically detecting and blocking malicious traffic before it can disrupt point-of-sale, payment systems, or operations.
24/7/365 NOC Monitoring
Aureon's Midwest-based Network Operations Center monitors Fort Frenzy's connection around the clock, proactively addressing issues before they cause downtime, including holidays and weekends.
99.99% Uptime Guarantee
A contractual uptime guarantee backs the service, giving Fort Frenzy the confidence that their payment systems, digital operations, and guest experience will stay online when it matters most.
Four Years. One Outage. Three Seconds.
Since partnering with Aureon, Fort Frenzy has experienced exactly one internet outage in four-plus years, lasting three seconds. Credit card processing has never gone down again. Zero cyber incidents have occurred. And Jordon McCubbin summed it up simply: "Aureon has been fantastic. I've only had one outage in four years, lasting three seconds. Their support has been outstanding."
One Outage in 4+ Years
Fort Frenzy experienced a single 3-second interruption across four-plus years of partnership. Credit card processing and operations have run without disruption ever since.
Zero Cyber Incidents
Built-in DDoS protection has kept Fort Frenzy's network fully secure throughout the partnership, with no cyber incidents recorded since switching to Aureon's dedicated fiber service.
Key Results
Aureon's dedicated fiber Business Internet delivers a contractual 99.99% uptime guarantee, engineered for venues where downtime directly means lost revenue.
In four-plus years of partnership, Fort Frenzy has experienced exactly one outage, lasting just three seconds. Credit card processing has never been interrupted again.
Private, unshared fiber delivering up to 1 Gbps symmetrical upload and download speeds, no throttling, no shared bandwidth, no performance degradation during peak hours.
Built-in DDoS protection has kept Fort Frenzy's network secure throughout the partnership, with zero cyber incidents recorded since Aureon took over connectivity.
Aureon's Midwest-based Network Operations Center monitors Fort Frenzy's connection around the clock, every day of the year, so any issue is caught and resolved before it becomes an outage.
Fort Frenzy has trusted Aureon as their fiber Business Internet provider for four-plus years, a relationship built on performance, reliability, and responsive support.
"Aureon has been fantastic. I've only had one outage in four years, lasting three seconds. Their support has been outstanding."
Fiber Built for Venues That Can't Afford Downtime
Fort Frenzy is an entertainment destination where the guest experience depends entirely on reliable connectivity, from credit card processing and point-of-sale systems to digital signage and operational technology. When their previous internet provider repeatedly failed during peak weekend crowds, every outage meant lost transactions, frustrated customers, and real revenue walking out the door.
Aureon deployed a dedicated fiber Business Internet connection, private, unshared infrastructure providing up to 1 Gbps symmetrical speeds with a 99.99% uptime guarantee. Unlike shared commercial internet, Fort Frenzy's bandwidth is theirs alone, meaning no performance degradation no matter how busy the venue gets. Built-in DDoS protection keeps the network secure without any additional configuration required.
Aureon's Midwest-based Network Operations Center monitors the connection 24/7/365, identifying and resolving any issues before they become outages. In four-plus years of partnership, Fort Frenzy has experienced a single 3-second outage, and zero cyber incidents. That is the difference between a commodity internet provider and a true connectivity partner.
Frequently Asked Questions
Dedicated fiber Business Internet is a private, unshared connection, meaning your bandwidth is not split among neighbors or other businesses. Standard commercial internet is shared, so performance degrades during peak usage periods. Aureon's dedicated fiber delivers consistent 1 Gbps symmetrical speeds with a 99.99% uptime guarantee regardless of time of day or venue traffic.
Aureon backs its dedicated fiber service with a contractual 99.99% uptime guarantee. Fort Frenzy's connection is continuously monitored by Aureon's Midwest-based Network Operations Center, which identifies and addresses any network issues proactively, often before the customer even notices. In four-plus years, the longest interruption Fort Frenzy experienced was three seconds.
Aureon's Midwest-based Network Operations Center monitors every connection around the clock, every day including holidays and weekends. If an issue is detected, the NOC responds immediately, resolving problems in real time rather than waiting for a customer support ticket. This proactive monitoring is why Fort Frenzy rarely needs to call for help; the team is already on it.
Distributed Denial of Service (DDoS) protection is included with Aureon's dedicated fiber service at no additional cost. It automatically detects and mitigates malicious traffic before it can overwhelm or interrupt your connection, keeping your payment systems, point-of-sale terminals, and operational technology fully protected. Fort Frenzy has experienced zero cyber incidents since partnering with Aureon.
Yes. Aureon's dedicated fiber Business Internet is designed to scale with your business. As Fort Frenzy expands its footprint, adds new experiences, or increases bandwidth demands, Aureon can adjust service levels to match, without requiring infrastructure overhauls or switching providers.
Ready for Internet You Can Count On?
Discover how Aureon's dedicated fiber Business Internet can eliminate outages, protect revenue, and give your venue the reliable connectivity it needs to run at full speed.
