Long-Term Technology Relationship Enables UCS Healthcare to Grow and Serve More Patients
How Aureon became UCS Healthcare's trusted technology partner — providing cloud hosting, data security, business continuity, and the infrastructure needed to expand services across Iowa and beyond.
Partnership Overview
Complex, Fragmented Systems in a High-Stakes Healthcare Environment
UCS Healthcare has been serving Iowa communities since 1995 as a full behavioral and family practice clinic — treating anyone who needs mental health or primary health services across three locations with approximately 66 employees. Technology sits at the center of every patient interaction, every clinical decision, and every administrative function.
As UCS Healthcare grew, so did the complexity of their systems. Converting to electronic health records and medical dosing software introduced fragmentation across their environment. They needed a partner who could streamline processes, protect sensitive patient data, enable clinical staff mobility, and ensure business continuity — all while providing reliable day-to-day IT support without requiring an in-house IT department.
Fragmented Systems
Growing complexity from EHR adoption and medical dosing software created fragmented, hard-to-manage technology across multiple clinical sites.
Patient Data Security
Operating in healthcare meant patient data protection was non-negotiable — requiring a partner with deep expertise in secure, compliant infrastructure management.
Multi-Location Operations
Coordinating clinical and administrative functions across three separate locations demanded a unified, integrated network with consistent performance at every site.
Business Continuity Risk
Without robust redundancy and disaster recovery, any system failure could directly disrupt patient care — an unacceptable risk for a healthcare organization serving the community daily.
A Long-Term Partner for Every Layer of Healthcare Technology
Aureon began by providing UCS Healthcare with foundational IT services — computer systems, hardware management, and day-to-day troubleshooting. As the relationship grew, Aureon helped UCS Healthcare migrate to the Aureon Cloud Suite, hosting their critical applications within the Aureon Data Center and establishing unified network services across all three locations.
Aureon also put in place redundant servers and a warm disaster recovery site to ensure UCS Healthcare could get back online in minutes or hours if a disaster occurred. And by assisting with annual technology planning, Aureon took the burden of IT strategy entirely off UCS Healthcare's plate — eliminating the need for in-house IT personnel altogether.
Aureon Cloud Suite
UCS Healthcare's critical applications — including EHR and medical dosing software — are hosted securely within the Aureon Data Center, enabling anywhere access for all clinical staff.
Unified Network Services
Aureon provides integrated network services across all three UCS Healthcare locations, giving clinical and administrative teams a secure, seamless method for communications and data sharing.
Data Security & Backups
Aureon manages UCS Healthcare's backups and data security needs end-to-end — giving the organization the peace of mind that sensitive patient data is always protected.
Warm Disaster Recovery
Redundant servers and a warm disaster recovery site mean UCS Healthcare can get back online in minutes or hours — keeping patient care operations running even when the unexpected happens.
Secure Data. Anywhere Access. A Foundation for Future Growth.
Today, UCS Healthcare operates with confidence — knowing their patient data is secure, their clinical staff can access records from anywhere, and their systems will stay online even in a disaster. The partnership has also unlocked real cost savings: with Aureon handling all IT end-to-end, UCS Healthcare has never needed to hire in-house IT personnel. And now, with the infrastructure Aureon has put in place, UCS Healthcare is ready to deploy medication dispensing units throughout Iowa to address the opioid epidemic.
Clinical Staff Mobility
Doctors, nurses, and therapists can now access patient records securely from any location at any time — eliminating delays and improving the quality and speed of care delivery.
No In-House IT Needed
By leveraging Aureon end-to-end, UCS Healthcare has avoided the cost of hiring and managing internal IT personnel — gaining access to a full team of experts without the overhead.
Reliable Business Continuity
With redundant servers and a warm disaster recovery site, UCS Healthcare can get back online in minutes or hours — ensuring patients always receive the services they depend on.
Infrastructure for Expansion
UCS Healthcare's planned deployment of medication dispensing units throughout Iowa is only possible because of the infrastructure Aureon has put in place — enabling seamless, scalable growth.
Key Results
Secure
Patient Data
Aureon manages UCS Healthcare's backups and security end-to-end, keeping sensitive patient data protected at all times.
Anywhere
Cloud Access
Doctors, nurses, and therapists access patient records securely from any location at any time through the Aureon Cloud Suite.
Minutes
DR Restore Time
Redundant servers and a warm disaster recovery site get UCS Healthcare back online in minutes or hours, not days.
Zero
In-House IT Needed
Aureon handles all IT end-to-end, eliminating the cost and complexity of hiring and managing internal IT personnel.
Scalable
Growth Infrastructure
The infrastructure Aureon built enables UCS Healthcare to deploy medication dispensing units statewide to address Iowa's opioid epidemic.
Trusted
Long-Term Partner
"Aureon listens and responds to whatever we ask for. They are there and we feel like they can help us through anything." — Mike Polich, CEO
Aureon listens and responds to whatever we ask for. They are there and we feel like they can help us through anything.
Technology Support for Every Stage of Growth
UCS Healthcare has been giving hope for healing and well-being in Iowa communities since 1995. As a full behavioral and family practice clinic with three locations and 66 employees — therapists, nurses, physicians — they treat anyone in the community who needs mental or primary health services. Technology sits at the center of every patient interaction, every clinical decision, and every administrative function. Getting it right isn't optional.
From the beginning, Aureon provided UCS Healthcare with foundational IT services: computer systems, hardware management, and day-to-day troubleshooting. As UCS Healthcare grew — adding locations, converting to EHR, adopting medical dosing software — the partnership grew with them. Aureon helped them migrate to the Aureon Cloud Suite, establishing hosted application environments, network services across all three locations, and a warm disaster recovery site to ensure business continuity.
"It seems like whatever it is we need, we just say, 'call Aureon!'" said CEO Mike Polich. "Aureon is a source of support, and we've become dependent on the great services and information they provide us." That dependability has unlocked real business outcomes: UCS Healthcare has been able to expand to new locations, avoid the cost of in-house IT personnel, and give clinical staff the freedom to access records from anywhere, at any time.
Now UCS Healthcare is preparing to deploy medication dispensing units throughout Iowa to serve patients in treatment facilities addressing the opioid epidemic. It's an ambitious expansion — and it's only possible because of the infrastructure Aureon has helped put in place. "Aureon enables us to plan for the future and roll out these medication units seamlessly," said Polich.
Frequently Asked Questions
Technology is at the center of everything UCS Healthcare does — patient services, managing medical records, clinical communications, and administrative operations. As a behavioral and family practice clinic handling sensitive patient data, they must also keep that data protected at all times. When systems go down, patient care is directly impacted. "The most important thing to us is to keep our systems up and running. We serve patients every day, and if our systems are not available, things can get out of control," said CEO Mike Polich.
"Aureon's cloud has been instrumental in giving us the ability to work from anywhere and at anytime," said Polich. "Our employees, doctors, and nurses are able to look at a record wherever they are." By hosting UCS Healthcare's applications in the Aureon Data Center, clinical staff across all three locations can access patient records securely from any device — eliminating the constraints of being tied to a specific office or workstation.
Aureon provided UCS Healthcare with redundant servers and a warm disaster recovery site to keep them operational if a disaster ever occurs. "Having Aureon back us up with redundant servers and the ability to get us back online in minutes or hours is essential to the way we do business," explained Polich. For a healthcare organization serving patients daily, this level of resilience is not a luxury — it is a requirement.
Over the years, UCS Healthcare has expanded to new locations and added services — and Aureon has been there every step of the way. Because UCS Healthcare leverages Aureon end-to-end, they haven't had to hire or manage in-house IT personnel, which creates cost savings each year. Aureon also assists with annual technology planning, helping UCS Healthcare leverage technology to support growth and change as needs arise.
UCS Healthcare's next major initiative is deploying medication dispensing units throughout Iowa in treatment care facilities to serve patients affected by the growing opioid epidemic. This ambitious rollout is only possible because of the infrastructure already in place. "The only way we'll be able to accomplish this project is with the infrastructure we have put in place with Aureon," said Polich. "Aureon enables us to plan for the future and roll out these medication units seamlessly."
Ready for a Technology Partner That Grows With You?
From cloud hosting and data security to business continuity and long-term technology planning, Aureon provides healthcare organizations with the infrastructure they need to focus on what matters — patient care.
