Managed IT Services Creates More Uptime, Productivity, and Savings for Tri-County Bank
How Aureon's managed IT services helped a Nebraska community bank increase system uptime, strengthen security, and free their team to focus on what matters most — serving customers and their local community.
Partnership Overview
Technology Growing Faster Than the Capacity to Manage It
Tri-County Bank (TCB) is a community bank with four locations throughout Nebraska, built around a mission of serving its customers and local communities since 1945. As a multi-location financial institution, TCB faced the daunting task of managing an increasingly complex IT environment — one that was growing faster than their internal resources could keep up with. When key IT staff left, the challenges compounded quickly.
"There were issues that we didn't have the internal resources or expertise to solve," said Jon Schmaderer, President & CEO. Employees were growing frustrated as slow issue resolution times directly impacted their ability to serve customers throughout the banking day. TCB needed a partner, not just a vendor.
IT Staffing Turnover
Key IT personnel left, leaving TCB without the internal expertise to address growing infrastructure challenges across multiple branch locations.
Multi-Location Complexity
Managing IT across four Nebraska branches created coordination challenges that overwhelmed in-house capacity and created inconsistent support experiences.
Slow Issue Resolution
Unresolved technology problems frustrated employees and reduced their ability to deliver timely, quality service to TCB's banking customers throughout the day.
Security & Compliance Gaps
Without dedicated IT expertise, TCB's security posture and backup reliability fell short of the standards required for a regulated financial institution.
Aureon Steps In as TCB's Full IT Department
TCB evaluated several IT providers and selected Aureon as the most experienced — and furthest along — in working with financial institutions. Aureon began with a comprehensive technology audit across all four branch locations, identifying key areas for improvement and building a prioritized remediation roadmap before any work began.
From there, Aureon took on full responsibility for TCB's technology environment — functioning not as a supplemental vendor, but as TCB's complete IT department. Remote and on-site support, system patching, security hardening, and backup management all became Aureon's responsibility.
Technology Audit
Aureon conducted a comprehensive audit of TCB's entire IT environment across all branches, producing a clear roadmap of priorities before remediation began.
Security Hardening
Aureon immediately strengthened TCB's security posture with banking-grade measures — giving Schmaderer the confidence to say "I sleep better at night knowing the Aureon team is behind us."
Remote & On-Site Support
Aureon delivered flexible remote and on-site support across all four TCB locations — ensuring every branch had consistent access to expert IT help regardless of issue type.
Banking Industry Expertise
Aureon's experience with financial institutions meant they understood compliance requirements, uptime expectations, and the specific demands of community banking — no learning curve required.
More Uptime. Stronger Security. Savings That Last.
After partnering with Aureon, TCB saw immediate and lasting improvements across every dimension of their IT environment. System uptime increased, security and backup reliability were enhanced, and employees no longer struggled with slow issue resolution. "We have less issues with Aureon, and when we do have issues, they get resolved quicker," said Schmaderer. "This allows us to spend time at what we're good at — services to our customers, community projects, and helping the local economy through banking."
Increased System Uptime
Aureon's proactive management dramatically reduced unplanned downtime, keeping all four TCB branches operating at full capacity throughout the banking day.
Enhanced Security & Backups
"Our security was enhanced and backups were more reliable," noted Schmaderer — giving TCB the confidence that its critical banking data is protected and recoverable.
Long-Term Cost Savings
"Leveraging Aureon's managed IT services enables us to focus our internal resources on core projects and strategic initiatives, and saves us money over the long run." — Jon Schmaderer
Focus on Core Banking
With Aureon owning IT, TCB's team is free to focus on what matters — serving customers, supporting community initiatives, and strengthening the local Nebraska economy.
Key Results
Increased
System Uptime
Proactive management from Aureon dramatically reduced unplanned downtime across all four TCB branch locations.
Enhanced
Security & Backup
"Our security was enhanced and backups were more reliable" — delivering banking-grade protection and data recoverability.
Faster
Issue Resolution
"When we do have issues, they get resolved quicker" — employees spend less time waiting and more time serving customers.
Savings
Long-Term Cost Reduction
Managed IT "saves us money over the long run" while freeing internal resources for core projects and strategic initiatives.
Focus
On Core Banking
With Aureon owning IT, TCB's team dedicates energy to serving customers, community projects, and strengthening the local Nebraska economy.
Full
IT Department Coverage
Aureon serves as TCB's complete IT department — not a vendor, but a true partner with banking-industry expertise built in from day one.
I sleep better at night knowing the Aureon team is behind us.
An IT Partner Built for Community Banking
Tri-County Bank has been a cornerstone of the Nebraska community since opening in Stuart in 1945. With four branch locations, TCB is deeply committed to its customers and the towns it serves — actively hosting events, donating time, and supporting the local economy through community-first banking. Managing complex IT infrastructure across multiple locations was never going to be their core competency, nor should it be.
When TCB's technology began outpacing their internal capacity to manage it — and when staff turnover compounded the challenge — President & CEO Jon Schmaderer recognized that the right answer was a dedicated IT partner with banking industry experience. After evaluating several providers, Aureon stood out as the most experienced and furthest along in working with financial institutions.
Aureon began with a technology audit across TCB's environment, identifying the key areas that needed immediate attention. From there, Aureon took on full responsibility for TCB's IT operations — handling remote and on-site support, system patching, security hardening, and backup management. The results were swift: uptime increased, security was enhanced, and employees who had grown frustrated by slow issue resolution found their day-to-day technology experience transformed.
"We have less issues with Aureon, and when we do have issues, they get resolved quicker," said Schmaderer. "This allows us to spend time at what we're good at — services to our customers, community projects, and helping the local economy through banking." For TCB, managed IT services didn't just fix a technology problem. It gave their whole team room to thrive.
Frequently Asked Questions
As a multi-location community bank, TCB's technology environment was growing faster than their internal capacity to manage it. They were experiencing IT staff turnover that compounded existing challenges, and employees were becoming frustrated by slow issue resolution times. These technology problems were directly impacting TCB's ability to serve customers, ultimately leading President & CEO Jon Schmaderer to seek an experienced external IT partner.
TCB reached out to several providers to identify one with genuine experience in the banking industry. Aureon stood out as the most experienced — and furthest along — in working with banks. That industry-specific expertise meant Aureon understood the compliance landscape, uptime requirements, and multi-branch operational needs unique to community banking in Nebraska.
After Aureon came on board, TCB experienced a major shift: system uptime increased, security was enhanced, backups became more reliable, and issues were resolved faster. "We have less issues with Aureon, and when we do have issues, they get resolved quicker," said Schmaderer. With technology problems no longer consuming their attention, TCB's employees regained focus on serving customers and supporting the community.
Yes. Jon Schmaderer noted that "leveraging Aureon's managed IT services enables us to focus our internal resources on core projects and strategic initiatives, and saves us money over the long run." By eliminating the costs of recruiting, training, and retaining in-house IT staff — and preventing costly downtime — managed services delivers measurable financial value alongside operational improvement.
In his own words: "I sleep better at night knowing the Aureon team is behind us." That sentiment captures the broader impact of managed IT services — not just better technology outcomes, but the confidence that comes from knowing an experienced, dedicated team is continuously monitoring, maintaining, and improving your infrastructure. For a community bank focused on its customers, that peace of mind is invaluable.
Ready to Stop Managing IT and Start Serving Your Community?
Aureon's managed IT services are purpose-built for community banks and financial institutions. Let our team handle your technology so your team can focus on what matters most.
