Hosted UC offers businesses a comprehensive communication platform that integrates voice, messaging, video conferencing, and collaboration tools into a single, cloud-based solution. This integration enhances productivity, supports remote work, and reduces the need for multiple disparate systems. Aureon’s Hosted UC solution provides seamless integration across devices, ensuring your team stays connected and efficient, regardless of location.
Outsourced Customer Care That Builds Loyalty and Drives Growth
When you partner with Aureon Contact Center, we provide your customers with a superior customer experience so you can focus on what you do best—running your business.
How can Customer Care Services
Serve You?
24/7 Support Availability: Ensure customers always have help when they need it, increasing satisfaction and trust.
Multichannel Communication: Offer support through phone, email, chat, or text to meet customers where they are.
Personalized Interaction: Build loyalty by treating each customer as an individual, not a ticket number.
Fast and Efficient Issue Resolution: Reduce wait times and improve the customer experience with quick, knowledgeable responses.
Scalable Support Teams: Easily adapt to seasonal spikes or business growth without sacrificing service quality.
”Our partnership with Aureon has been perfect in many ways. The personal touch and feeling that you're not dealing with a third-party goes a long way. Aureon exceeds expectations.
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Why Choose
Aureon for your
Customer Care?
Focus on Core Competencies: Let your internal team concentrate on high-impact initiatives while we manage your customer care operations with professionalism and precision.
Brand-Aligned Representation: Our dedicated agents are trained to mirror your company’s tone and values, creating a seamless brand experience for every customer interaction.
Experienced U.S.-Based Teams: With knowledgeable agents based in the U.S., we offer dependable support that ensures clarity, cultural alignment, and quality communication.
Proven Client Satisfaction: With a track record of building long-term partnerships, we deliver consistent service that helps improve customer retention and satisfaction scores.
Frequently Asked Questions (FAQ)
How does Hosted UC ensure the security of business communications?
Security in Hosted UC is achieved through measures like encrypted communications, secure access controls, and regular security updates to protect against cyber threats. Aureon’s Hosted UC solution incorporates robust security features, including encrypted messaging and secure access protocols, providing peace of mind that your business communications are protected from potential breaches.
What kind of support is typically available with Hosted UC services?
Hosted UC services often come with comprehensive support options, including 24/7 technical assistance, system monitoring, and maintenance to ensure uninterrupted communication. Aureon offers round-the-clock support through our Network Operations Center (NOC), providing personalized assistance and proactive monitoring to keep your communication systems running smoothly and reliably.
