When you use Aureon’s outsourced IT help desk support services, you can count on your employees having a better experience. We have developed best practices for providing help desk services that proactively address technical issues and create solutions. With the best intersection of service delivery and cost effectiveness, we deliver quick and responsive customer support with higher quality than off-shore call centers at competitive rates.
Avoid costly investments in IT staff and infrastructure by utilizing outsourced help desk services.
Our expert team of IT professionals is at your service during regular or after business hours.
How can IT Help Desk Services
Serve You?
24/7/365 Technical Support: Ensure business continuity with round-the-clock assistance, so your team always has access to the help they need—anytime, anywhere.
Tiered Support Structure : From basic troubleshooting to complex issue resolution, our multi-level support model efficiently escalates and resolves IT concerns.
Reduced Downtime: Fast response and resolution times keep your systems running smoothly and minimize disruptions to your operations.
End-User Satisfaction: Professional, knowledgeable agents deliver a seamless experience that helps your staff stay productive and confident in their tech tools.
Customizable Service Plans: Whether you need overflow support, after-hours coverage, or full outsourcing, our solutions are tailored to fit your infrastructure and goals.
”"Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you're not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Why Choose
Aureon for your
IT Help Desk Solutions?
Deep Technical Expertise: Our experienced, U.S.-based agents are trained to resolve a wide range of IT issues efficiently, reducing strain on your internal teams.
Security-Focused Support: Our team follows industry best practices and compliance standards to help safeguard your systems and data during every support interaction.
Consistent Service Quality: With standardized processes and dedicated account management, you can count on dependable, high-quality service delivery.
Proven Partnership Model: We work collaboratively with your internal teams, aligning with your infrastructure, tools, and goals to deliver seamless IT support.
Frequently Asked Questions (FAQ)
Can Aureon provide my organization with help desk support?
Yes. Aureon Contact Center offers 24/7 IT help desk support for your employees.
Do you offer 24/7 support?
Yes. Aureon Contact Center Agents work flexible shifts, which means we can provide 24/7 technical support, customer service, and IT help desk service.
