Hosted UC offers businesses a comprehensive communication platform that integrates voice, messaging, video conferencing, and collaboration tools into a single, cloud-based solution. This integration enhances productivity, supports remote work, and reduces the need for multiple disparate systems. Aureon’s Hosted UC solution provides seamless integration across devices, ensuring your team stays connected and efficient, regardless of location.
Tailored Contact Center Solutions for Your Business Needs
Stay connected and enhance customer interactions with our Contact Center Solutions. From inbound sales to multichannel support, our scalable services empower your business to deliver seamless experiences—anytime, anywhere—ensuring efficiency, responsiveness, and customer satisfaction at every touchpoint.
How can a Contact Center
Serve You?
Enhanced Customer Experience: By offering multi-channel support—including phone, email, live chat, and social media—a call center ensures customers can reach you through their preferred method, leading to higher satisfaction and loyalty.
Increased Efficiency and Productivity: Utilizing work-at-home agents and virtualization technology allows for continuous customer service, business continuity, and disaster recovery, ensuring your operations run smoothly around the clock.
Scalability to Meet Business Needs: Flexible call center solutions can be tailored to your specific requirements, allowing you to scale services up or down based on demand, seasonal fluctuations, or company growth.
Expert Inbound Sales Support: Dedicated agents trained in your products and services can handle inbound sales inquiries, helping to increase revenue and provide opportunities for cross-selling and up-selling.
Cost-Effective Business Process Outsourcing (BPO): Outsourcing tasks such as data recording, order management, and customer support allows you to focus on core business functions while reducing operational costs.
”"Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you're not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Why Choose
Aureon for your
Contact Center Solutions?
Advanced Contact Center Technology: Aureon utilizes integrated telecommunication and technology platforms, including Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems, to efficiently route calls based on priority and agent skill level. This ensures that customer inquiries are handled promptly and by the most qualified agents.
Robust Data Security Measures: Aureon prioritizes the security of your business communications by implementing encrypted communications, secure access controls, and regular security updates. This commitment safeguards your data against cyber threats and ensures compliance with industry standards.
Comprehensive IT Help Desk Support: Aureon offers outsourced IT help desk services, providing expert assistance during regular or after business hours. This allows businesses to avoid costly investments in IT staff and infrastructure while ensuring that technical issues are resolved efficiently.
Midwest-Based Workforce: Aureon’s contact center agents are based in the Midwest, known for their friendly, hard-working nature and neutral dialect. This regional advantage contributes to effective communication and a positive customer experience.
Frequently Asked Questions (FAQ)
How does Hosted UC ensure the security of business communications?
Security in Hosted UC is achieved through measures like encrypted communications, secure access controls, and regular security updates to protect against cyber threats. Aureon’s Hosted UC solution incorporates robust security features, including encrypted messaging and secure access protocols, providing peace of mind that your business communications are protected from potential breaches.
What kind of support is typically available with Hosted UC services?
Hosted UC services often come with comprehensive support options, including 24/7 technical assistance, system monitoring, and maintenance to ensure uninterrupted communication. Aureon offers round-the-clock support through our Network Operations Center (NOC), providing personalized assistance and proactive monitoring to keep your communication systems running smoothly and reliably.
