While we do offer call center solutions, such as customer service and IT help desk phone support, Aureon Contact Center focuses on the wider customer experience from start to finish, regardless of the communication channel. Our contact center employees are subject matter experts who can speak to your products or services with authority. Consider them an extension of your business. Learn more about the differences between a call center and a contact center.
Tailored Call Center Solutions for Your Business Needs
Stay connected and enhance customer interactions with our Contact Center Solutions. From inbound sales to multichannel support, our scalable services empower your business to deliver seamless experiences—anytime, anywhere—ensuring efficiency, responsiveness, and customer satisfaction at every touchpoint.
How can a Contact Center
Serve You?
Enhanced Customer Experience: By offering multi-channel support—including phone, email, live chat, and social media—a call center ensures customers can reach you through their preferred method, leading to higher satisfaction and loyalty.
Increased Efficiency and Productivity: Utilizing work-at-home agents and virtualization technology allows for continuous customer service, business continuity, and disaster recovery, ensuring your operations run smoothly around the clock.
Scalability to Meet Business Needs: Flexible call center solutions can be tailored to your specific requirements, allowing you to scale services up or down based on demand, seasonal fluctuations, or company growth.
Expert Inbound Sales Support: Dedicated agents trained in your products and services can handle inbound sales inquiries, helping to increase revenue and provide opportunities for cross-selling and up-selling.
Cost-Effective Business Process Outsourcing (BPO): Outsourcing tasks such as data recording, order management, and customer support allows you to focus on core business functions while reducing operational costs.
Why Choose
Aureon for your
Contact Center Solutions?
Advanced Contact Center Technology: Aureon utilizes integrated telecommunication and technology platforms, including Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems, to efficiently route calls based on priority and agent skill level. This ensures that customer inquiries are handled promptly and by the most qualified agents.
Robust Data Security Measures: Aureon prioritizes the security of your business communications by implementing encrypted communications, secure access controls, and regular security updates. This commitment safeguards your data against cyber threats and ensures compliance with industry standards.
Comprehensive IT Help Desk Support: Aureon offers outsourced IT help desk services, providing expert assistance during regular or after business hours. This allows businesses to avoid costly investments in IT staff and infrastructure while ensuring that technical issues are resolved efficiently.
Midwest-Based Workforce: Aureon’s contact center agents are based in the Midwest, known for their friendly, hard-working nature and neutral dialect. This regional advantage contributes to effective communication and a positive customer experience.
Frequently Asked Questions (FAQ)
What's a contact center?
A contact center consists of trained employees who receive and respond to customer and/or help desk inquiries across all channels of communication. They tend to have more technical training and know the ins and outs of your business. Aureon Contact Center Agents are an extension of your brand that work toward the common goal of building long-lasting relationships and customer loyalty.
Do you support my industry?
Aureon has experience providing contact center solutions across a wide range of industries. Are you wondering if we’re a good fit for your business? Contact us.
