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Unified Communications as a Service

Simplifying Business Communications for Maximum Efficiency and Reliability

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Business moves fast, and your communications platform should keep up. Aureon’s Unified Communications solution brings together cloud-based calling, messaging, meetings, and collaboration, all in one platform that works seamlessly across devices. Stay productive and connected wherever work happens.

How can Unified Communications
Serve You?

All-in-One Communication in Teams: Place calls, send texts, and manage conversations directly within Microsoft Teams. Keep everything in one place for a more efficient workday, whether you’re in the office or working remote.
Evolving Features That Support Strategic Growth: New features are constantly being released to meet evolving business needs. From auto attendants and call queues to hunt groups and built-in texting, your system stays ahead of communication demands as your organization grows.
Built-In Resiliency for Always-On Connectivity: Powered by a geo-diverse voice network, this platform is designed for high availability and flexibility. If your desk phone is offline or Teams is down, calls and messages still flow through mobile devices and alternate access points. Multiple communication paths ensure your team stays connected.
Simple Setup and Management: Easily roll out the platform across your organization with streamlined provisioning, centralized controls, and minimal IT lift. It integrates smoothly with your existing Microsoft environment to keep operations moving.

Unified Communications Resources

Download Our UC Solution Guide

Access our comprehensive guide to learn more about the benefits of our Unified Communications Solution for your Business

Experience Our UC Platform

See exactly how our platform works with an interactive click through demo. Explore key features in real time and discover how we can streamline your workflow.

Why Choose
Aureon for your
Unified Communications?

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Purpose-Built for Microsoft Teams: Fully embedded voice and messaging that enhances the Teams experience without requiring additional Teams licensing.
Protect Privacy. Maintain Relationships & Continuity: Keep personal numbers private and communication professional. When employees grow into new opportunities, their conversations and contacts stay with the company, ensuring smooth transitions and lasting client relationships.
Meetings and Collaboration That Work: Host high-quality video calls, share files, and stay connected within the Microsoft 365 tools your team already relies on every day. 
Local Partnership and Ongoing Support: Work with a trusted Midwest-based partner that knows your market, your challenges, and your goals. You get responsive support from a real team that picks up the phone, understands your environment, and shows up when it matters.

Frequently Asked Questions

Unified Communications (UC) brings all your communication tools together in one system, including phone calls, video meetings, chat, and file sharing. Using VoIP (Voice over Internet Protocol), phone calls are made over the internet instead of traditional phone lines. This makes it easy for your team to connect, collaborate, and stay productive from anywhere and any time.

Businesses switching from legacy PBX systems save 30 to 50% on telecom costs on average, with up to 80% reduction in maintenance expenses. UCaaS also removes per-desk hardware costs and supports remote workers without additional licensing. Aureon's UCaaS solution integrates voice, messaging, video conferencing, and collaboration tools into a single cloud-based solution, enhancing productivity and supporting remote work across devices.

Communications are protected with TLS (Transport Layer Security) for signaling and SRTP (Secure Real-Time Transport Protocol) for voice and video. Access controls include multi-factor authentication and role-based permissions managed through Microsoft 365. Aureon's UC solution incorporates encrypted messaging and secure access protocols, providing protection against potential breaches.

UC services often come with comprehensive support options, including 24/7 technical assistance, system monitoring, and maintenance to ensure uninterrupted communication. Aureon offers round-the-clock support through our Network Operations Center (NOC), providing personalized assistance and proactive monitoring to keep your communication systems running smoothly and reliably.

VoIP is the calling engine inside Unified Communications. It delivers internet-based voice calling that replaces traditional phone lines. Within a UC platform, VoIP is integrated with video conferencing, messaging, presence, voicemail, and collaboration tools, creating a single system that works across devices. This integration allows users to escalate a chat to a call, add video with one click, or receive voicemail transcriptions in email.

UCaaS (Unified Communications as a Service) delivers voice, video, messaging, and collaboration through the cloud, eliminating the need for on-premises PBX hardware. Traditional phone systems require physical equipment that must be maintained, upgraded, and replaced over time. UCaaS scales instantly as headcount changes, works across devices and locations, and integrates with productivity tools like Microsoft Teams.

Yes. Aureon's UCaaS platform is designed for distributed teams. Employees can make and receive calls, join video meetings, send messages, and access voicemail from any device without being on a corporate network. The platform maintains a single business phone number and contact directory regardless of where employees are working, preserving professional continuity.

Aureon's UCaaS includes encrypted communications, secure access controls, and audit logging that support compliance requirements in regulated industries including healthcare (HIPAA), finance (FINRA, SOX), and government. Organizations can use the platform's role-based access controls and call recording capabilities as part of their broader compliance documentation.

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