When you need in-depth technical support services, you don’t have time to waste on beginners. You need an expert. Technical support, customer service, and help desk services are the cornerstone of our call center solutions. We have provided technical support services for more than 24 years.
Aureon Contact Center is a leader in outsourced technical support services.
We provide a customer experience second to none.
How can Technical Support Services
Serve You?
Extend Your Internal Capabilities: We act as an extension of your team, providing the technical expertise and coverage needed to support your users without expanding your headcount.
Deliver a Seamless End-User Experience: Our trained, U.S.-based agents offer consistent, brand-aligned support that ensures your customers and employees receive professional assistance every time.
Handle Complex Tech Interactions with Confidence: From device and network troubleshooting to product-specific support, our agents are equipped to manage advanced technical requests with accuracy.
Support Business Growth Without Adding Burden: As your business evolves, our technical support solutions adapt—allowing you to grow without overwhelming internal resources.
Maintain Uptime and Satisfaction: Quick, expert resolution of tech issues helps reduce downtime and ensures end-users stay satisfied and productive.
”"Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you're not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Why Choose
Aureon for your
Technical Support Solutions?
White-Labeled, Brand-Forward Support: We represent your business seamlessly, using your brand voice and protocols to deliver a consistent, on-brand experience to every end-user.
Flexible Support Models: Whether you need full-service outsourcing, overflow assistance, or specific product support, our services are tailored to your operational needs and goals.
Fast, Reliable Resolutions: With efficient escalation paths and skilled agents, we resolve issues quickly—reducing downtime and improving overall user satisfaction.
Long-Term Partnership Approach: We don’t just provide support—we integrate with your team, align with your KPIs, and evolve with your business to provide lasting value.
Frequently Asked Questions (FAQ)
What are the benefits of Hosted Unified Communications for businesses?
Hosted UC offers businesses a comprehensive communication platform that integrates voice, messaging, video conferencing, and collaboration tools into a single, cloud-based solution. This integration enhances productivity, supports remote work, and reduces the need for multiple disparate systems. Aureon’s Hosted UC solution provides seamless integration across devices, ensuring your team stays connected and efficient, regardless of location.
How does Hosted UC ensure the security of business communications?
Security in Hosted UC is achieved through measures like encrypted communications, secure access controls, and regular security updates to protect against cyber threats. Aureon’s Hosted UC solution incorporates robust security features, including encrypted messaging and secure access protocols, providing peace of mind that your business communications are protected from potential breaches.
What kind of support is typically available with Hosted UC services?
Hosted UC services often come with comprehensive support options, including 24/7 technical assistance, system monitoring, and maintenance to ensure uninterrupted communication. Aureon offers round-the-clock support through our Network Operations Center (NOC), providing personalized assistance and proactive monitoring to keep your communication systems running smoothly and reliably.
