Aureon Contact Center Solutions acts as an extension of your brand, working closely with your team to understand your culture, products, and long-term vision. From the start, this approach allows us to represent your organization with clarity and consistency.
We understand how critical your customers are to your success. Because of that, we integrate directly into your business to deliver a seamless customer service experience that exceeds expectations. Whether supporting inbound customer care, managing orders, or answering questions, our agents represent your organization with confidence and pride whenever customers reach out.
The Aureon Customer Service Difference
Two key advantages of partnering with Aureon Contact Center Solutions are our people and our location.
By hiring remote agents based exclusively in the Midwest, we offer a meaningful advantage over many outsourced customer service providers. This regional approach helps control costs while maintaining service quality. In addition, Aureon agents bring strong communication skills, professional training, and a customer-first mindset. As a result, customers experience efficient calls without accent or language barriers.
Because we combine Midwest-based staffing with highly capable agents, we remain cost competitive with offshore outsourcing providers while delivering a higher level of service consistency and care.
When customers contact Aureon Contact Center Solutions, our teams respond quickly and work to resolve a wide range of needs. In many cases, this includes the following support services.
Customer Call Support Services
- Inbound Customer Care & Support
- Service to Sales—answer pre-sales and product questions
- Outbound Customer Follow-Up
- Registrations & Enrollments
Order Management Services
- Product Inquiries
- Product Ordering
- Billing Queries
- Troubleshooting
- Merchandise Returns Processing (RMA Services)
