Our call center specialists can provide your customers with support regardless of your business locations. Offering work-at-home creates a stable workforce and a better work-life balance for the employees. The problem-solvers at Aureon Contact Center Solutions value teamwork and collaboration as they provide customer service and technical support through telephone, email, chat, and social media. With remote workers around the state of Iowa, we strive to provide optimal connectivity and foster engagement between supervisors and managers, all while delivering responsive support to your customers.
Call center networks stay connected around the clock, with a deep bench of remote agents ready to respond quickly during peak demand. Solutions are built to align with your operational needs and customer expectations
Powered by Aureon Technology our remote agents rely on virtualization solutions to deliver fast, reliable service. A dedicated private broadband connection prioritizes voice traffic over data, ensuring crystal-clear calls without disruptions. This infrastructure allows us to increase delivery speed, optimize processes, and efficiently give customers the support that they want and need.
Benefits of Virtualization
There are many benefits to virtualization including flexibility and the ability to address seasonal fluctuations.
Other benefits include:
- Increased agent productivity, efficiency, agility, and responsiveness
- Faster provisioning of applications and resources
- Continuous customer service, business continuity, and disaster recovery
- Greater reach into under-utilized skill sets
