Every company has unique support needs and expectations. That’s why we offer flexible call center solutions that deliver the exact level of service each client requires. Over the years, we’ve supported startups, enterprise organizations, and businesses navigating major transformations. Because no two clients operate the same way, we tailor each outsourced call center strategy to fit your goals, workflows, and customer engagement style.
Four Service Models Designed to Fit Your Needs
Although we customize every partnership, our solutions generally align with four core service models. Each option provides different benefits depending on your volume, complexity, and customer experience goals.
Shared Services
In this model, a group of skilled agents receives cross‑training to support multiple accounts. This approach allows us to distribute resources efficiently while still providing quick, accurate service.
Dedicated Services
Dedicated services give you a team of agents trained exclusively on your account. These agents become true subject matter experts on your products, processes, and preferred support style, resulting in deeper customer familiarity and higher consistency.
Hybrid Services
A hybrid model blends shared and dedicated resources. Dedicated agents handle peak times and complex inquiries, while shared agents support lower‑volume periods. This structure ensures your customers receive 24×7 coverage without unnecessary cost.
Designated Services
Designated services assign a group of agents to support a limited number of clients within the same industry. This setup brings industry knowledge, faster onboarding, and more relevant customer insights.
Helping You Choose the Right Fit
If you’re unsure which model aligns best with your goals, we walk you through each option and explain the customer experience you can expect. With this guidance, you can make a confident, informed decision.
A Partnership That Goes Beyond Daily Support
A true partnership begins during service implementation and continues long after deployment. Throughout the relationship, Aureon collaborates closely with your team. We address customer service challenges, offer insights, and recommend product or process improvements that strengthen the customer journey. As your business evolves, we evolve alongside you.
Nimble, Scalable, and Ready to Adapt
Our solutions keep us nimble. Because we prioritize flexibility, we can react quickly to changing business models and recommend adjustments that improve service delivery and reduce costs. We operate with the agility of a small team while maintaining the scale needed to grow with your support demands.
A Customer Experience-Driven Approach
For Aureon Contact Center, customer experience always comes first. Our friendly, knowledgeable agents focus on understanding your customers’ needs, listening carefully, and delivering support that consistently meets, or exceeds, expectations. With every interaction, we reinforce your brand and strengthen your customer relationships.
