As smartphones became more common, mobile applications followed quickly. Today, apps place your business directly in the hands of consumers. However, many apps still fail to offer easy access to technical support. Aureon Contact Center agents support both iOS and Android platforms and deliver reliable customer support for consumer-facing mobile applications.
Our agents actively educate customers and resolve issues quickly. They use your bug-tracking software to recreate problems and document findings. As a result, your mobile app engineers stay informed while focusing on higher-priority development work.
Customers receive mobile application support through their preferred channel. This includes phone, live chat, or email. In addition, our team monitors an advanced ticketing system throughout the day. We document bugs and customer experience issues clearly, then share that data so your team can turn insights into improvements.
We work closely with your team to understand your app environment. Because of this collaboration, our agents function as a true extension of your internal support team. We also plan ahead for app updates by scheduling additional agents to manage potential spikes in customer inquiries.
When customers share sensitive information, our agents follow strict security practices. These include phone verification, multi-step authentication, and security questions. This approach helps ensure only authorized users can access protected data.
