When you use Aureon’s outsourced IT help desk support services, you can count on your employees having a better experience. We have developed best practices for providing help desk services that proactively address technical issues and create solutions. With the best intersection of service delivery and cost effectiveness, we deliver quick and responsive customer support with higher quality than off-shore call centers at competitive rates.
Avoid costly investments in IT staff and infrastructure by utilizing outsourced help desk services.
Our expert team of IT professionals is at your service during regular or after business hours.
How can IT Help Desk Services
Serve You?
24/7/365 Technical Support: Ensure business continuity with round-the-clock assistance, so your team always has access to the help they need—anytime, anywhere.
Tiered Support Structure : From basic troubleshooting to complex issue resolution, our multi-level support model efficiently escalates and resolves IT concerns.
Reduced Downtime: Fast response and resolution times keep your systems running smoothly and minimize disruptions to your operations.
End-User Satisfaction: Professional, knowledgeable agents deliver a seamless experience that helps your staff stay productive and confident in their tech tools.
Customizable Service Plans: Whether you need overflow support, after-hours coverage, or full outsourcing, our solutions are tailored to fit your infrastructure and goals.
”"Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you're not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.
Roger Lugo - Director of Business Operations and Customer Experience, SilverPoint Technologies
Why Choose
Aureon for your
IT Help Desk Solutions?
Deep Technical Expertise: Our experienced, U.S.-based agents are trained to resolve a wide range of IT issues efficiently, reducing strain on your internal teams.
Security-Focused Support: Our team follows industry best practices and compliance standards to help safeguard your systems and data during every support interaction.
Consistent Service Quality: With standardized processes and dedicated account management, you can count on dependable, high-quality service delivery.
Proven Partnership Model: We work collaboratively with your internal teams, aligning with your infrastructure, tools, and goals to deliver seamless IT support.
Frequently Asked Questions (FAQ)
What are the benefits of Hosted Unified Communications for businesses?
Hosted UC offers businesses a comprehensive communication platform that integrates voice, messaging, video conferencing, and collaboration tools into a single, cloud-based solution. This integration enhances productivity, supports remote work, and reduces the need for multiple disparate systems. Aureon’s Hosted UC solution provides seamless integration across devices, ensuring your team stays connected and efficient, regardless of location.
How does Hosted UC ensure the security of business communications?
Security in Hosted UC is achieved through measures like encrypted communications, secure access controls, and regular security updates to protect against cyber threats. Aureon’s Hosted UC solution incorporates robust security features, including encrypted messaging and secure access protocols, providing peace of mind that your business communications are protected from potential breaches.
What kind of support is typically available with Hosted UC services?
Hosted UC services often come with comprehensive support options, including 24/7 technical assistance, system monitoring, and maintenance to ensure uninterrupted communication. Aureon offers round-the-clock support through our Network Operations Center (NOC), providing personalized assistance and proactive monitoring to keep your communication systems running smoothly and reliably.
