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“It was great to have a friendly face meet me in the lobby and handle the introduction to the hiring manager. I truly feel like you guys are both in my corner supporting me. Aureon Consulting clearly goes the extra mile at every opportunity to ensure the best outcomes possible. Thank you for doing such a fantastic job facilitating each step of the process.”
“The team Aureon Contact Center has built on our behalf is truly an extension of our company. With a focus on collaboration, the value Aureon brings to the table is far beyond the scope of your average call center. - Senior Operations Manager, Technology Company”
“The partnership with Aureon was a true integration. It allowed us to use laptops and tablets, and become more mobile. Aureon also did a great job of providing training to doctors and staff members. Aureon was an integral part of launching our EHR, and they made sure it was successful.”
“With more than eight years of doing business with Aureon for ongoing IT contract services, we have always been pleased with their team's expertise. They know our business and know how important it is that our technology works to keep our business up and running.”
“Our partnership with Aureon Contact Center has been perfect in many ways. The personal touch and feeling that you’re not dealing with a third-party goes a long way. Aureon Contact Center exceeds expectations.”
“Finding a firm that can fill your needs at all ends of the spectrum and also allows you to flex and spend smartly, that’s a partnership worth creating and holding on to. That's what we found with Aureon.”
“This is the first time I’ve worked with a company (Aureon Contact Center) where I feel like this is my team. It doesn’t feel like you’re working with a third-party company. It feels like an extension of my organization.”
“We aren’t spending time trying to figure out what’s wrong with our network, email, or why someone’s computer is slow. Having Aureon’s technical support is very beneficial to us.”
“We use Aureon in our Clive and Ames offices, and the service has been incredible. We recently encountered a hardware glitch, and Aureon was onsite and had the issues resolved quickly. This is why we partner with Aureon. They understand that when the internet is down – it shuts down all operations for businesses like mine. Aureon cares. We’ve been an Aureon partner for over five years and have never considered anyone else.”
“Working with a partner that understands the importance of what you need and how it impacts your business is crucial. There is peace of mind in knowing that someone else has your best interests in mind, not theirs.”
“We needed a [technology] company to understand who we were, what we were about and where we were going. Aureon has been with us every step of the way, learning who we are, what we do and where we want to be in the future.”
“Leveraging Aureon’s managed IT services enables us to focus our internal resources on core projects and strategic initiatives, and saves us money over the long run.”
“As an extension of our business, Aureon Contact Center has knowledgeable people that genuinely care about our customers and that is reflected in every interaction they have. They are creative self-starters, and the knowledge of their long-tenured staff consistently goes above and beyond the call of duty.”
“In the past, we’ve had different companies for IT and telecom services (Internet and voice) and when we experienced slowness it was common to hear that the problem wasn’t on “their” network. Today, we just call Aureon and they take care of it.”
“Aureon’s project engineers have been great to work with. They’re very helpful, efficient, and detail-oriented.”
“Leveraging Aureon’s services frees us up to focus on projects that benefit the community. Aureon is essential to helping us grow and fulfill our mission.”
“The Aureon staff has been phenomenal to work with. From solution design to implementation and support, we have been very pleased with Aureon. The sales and support staff is very knowledgeable with the Fortinet products. We appreciate their attentiveness to our needs and the level of expertise they provide.”
“Working with Aureon means fewer do-overs and situations where people start and don’t fit in or can’t handle the pace or workload. Aureon Consulting takes the time to get you the right person from the start.”
“Over the past several years, we have benefitted from Aureon Consulting's deep knowledge of risk management, crisis management and the role that intangible factors play.”
“Without [Aureon's] expertise, we’d be courting disaster instead of avoiding it. It certainly makes our jobs easier, knowing that we have a partner who has our best interests in mind every step of the way.”
“Aureon Consulting provides us with open and honest communication and great talent.”
“We are a fairly small organization and really don’t need a full-time IT person on staff. Leveraging Aureon is a more cost-effective and efficient solution for us.”
“By implementing some simple changes to the client's approach and in the way they sliced their work, I was able to quickly bring visibility into the amount of work that had been accomplished as well as bring clarity into the work objectives and goals. The visibility and clarity brought an understanding of what needed to be done. I'm hearing great feedback, seeing an improved morale, and leaders have since asked me to analyze the current work and identify skills gaps then to provide a proposal of what they need to do to get more work through the pipeline.”
“Aureon Consulting is a great partner for our project management resource needs. They are highly responsive and consistent in identifying strong, qualified candidates.”
“Aureon Contact Center delivers much greater value than just headcount. Aureon has been a full-service partner, providing workforce management, thorough training, and effective leadership. - Manager, Technical Support, Transportation Mobility Industry”
“Auren Consulting takes the time to get to know our business so they can meet our needs successfully. They understand the personality and skills we need for each new requisition.”
“Aureon provides us with the responsiveness, adaptability, and work ethic that allows us to stay focused on running our business. There is immense value in working with genuine relationship-builders and Aureon really hits the mark.”
“Taking the time to understand our business needs from the start of our partnership, Aureon Contact Center has made employee engagement and retention a priority, resulting in greater agent tenure and improved customer experience. - Manager, Technical Support, Transportation Mobility Industry”
“We highly recommend Aureon Consulting. They have a great reputation in the market place, and they provide us a level of talent and experience that we have not experienced with other partners.”
“With Aureon, we’ve become more efficient and stable, which has been extremely beneficial.”
“Aureon gives me peace of mind and saves me time and headaches. I no longer have to worry about keeping servers up and making sure there are no failures. I don’t have to worry about equipment maintenance. I no longer need to teach employees all the moving parts that are happening internally. Now, all I need is Aureon’s support number. I give it to them when I’m out of the office and I don’t have to worry. Just call Aureon and they’ll sort it out from there.”
“It truly is a partnership. The Aureon team has a do whatever it takes’ attitude, which makes for great working relationships and a reliable network.”
“Aureon Consulting continually asks for feedback and follow-up to ensure our needs are met. Our projects have greater success due to the talent Aureon provides!”
“We have turned teams from 'black holes' to partnerships excelling in cross-functional work all striving for the same goal – get an amazing product out the door for internal and external users in the most timely manner. I am so proud and honored that the client has trusted me and allowed me to bring my skills and talents to them. I am grateful Aureon was able to find the absolute perfect fit for me at the perfect time.”
“Aureon stepped up at a very difficult time for Team YESS, and we appreciate their ongoing support. Aureon’s customer service, knowledge, allows our staff to put focus where it belongs – keeping kids safe in our community.”
“Aureon has provided IT contract and direct placement services for our company, including development, testing, business analysis, project management, data scientists and scrum masters. We appreciate their knowledge of our business and industry.”
“Aureon is always there to solve the problem, and it’s a really good feeling to have that.”
“Working with Aureon Contact Center is a Customer Service Manager’s dream come true! Aureon’s services have effectively scaled with our customer service needs, while remaining within our budget. - Senior Operations Manager, Technology Company”
“Working with Aureon allows us to not worry about technology, which gives us more time to focus on what we’re good at: practicing law and providing excellent, timely legal services for our clients.”
“I sleep better at night knowing the Aureon team is behind us.”
“Aureon Consulting works hard to understand who we are as a company and what we look for in consultants/employees. This has translated into them providing us with great talent that is able to hit the ground running and fit in culturally from day one.”
“We had been talking to multiple different vendors around and I found myself chasing down quotes and updates. It got to the point where I had to ask myself, ‘If I have to chase these guys down during the sales process, what will they treat us like once we sign up?’ When I found out what Aureon could do, they rose to the top. From the start, they made us feel like they wanted our business. In addition, they had the complete package of what we were looking for. I had great confidence in how they were going to treat us moving forward.”
“The project management aspect of Aureon’s service was another bonus. I didn’t have to babysit all the moving parts. They gave me weekly status updates and kept me in the loop without me having to speak up to find out what was going on. When questions came up, I went straight to the project managers and had answers immediately. That made my life a lot easier.”
“Aureon’s implementation process was smooth and painless. They had things moving in parallel – fiber lines being put in while getting the hosted infrastructure set up and at the same time we’re getting equipment to handle the dual internet lines. Things were up and running quickly. We had zero downtime internally, which was perfect.”
“The detail of the risk assessment deliverables provided ensured we had a foundation to build upon as the business grows and needs change.”
“We have worked with Aureon for over 14 years, and we have always appreciated the expert services provided by Aureon Consulting in project/program management, business analysis, development and testing/test leads, and have even contracted several director-level positions.”
“Aureon Consulting completed risk assessments of all our locations, providing us with both a detailed report of vulnerabilities and a list of high priority items to consider for additional mitigation. This was instrumental in getting a Risk Management and Business Resilience Program in place.”
“We partner with Aureon for ongoing IT contract services. We've been very pleased with their professionalism and expertise.”
“Aureon started by providing us with basic IT services and support, they took care of our computer systems and hardware, and helped troubleshoot issues. With Aureon, we’ve become more efficient and stable, which has been extremely beneficial.”
“Aureon’s Client Advisors are accessible, listen to our challenges and provide solutions for those challenges. Over the last 15 years, business has changed and so have our needs. Aureon has remained flexible and attentive to our organization.”
“The majority of migration happened in the background with no disruption to staff. The end result speaks for itself—a predictable budget, current software versions, email encryption and seamless connectivity. All of these benefits have allowed us to keep our focus on the families we serve every day, which is the biggest benefit of all.”